Monday - Friday: 1:00 p.m. – 7:00 p.m.
We value and respect your busy schedules and we make our very best effort to run our appointments on time. Your cooperation in arriving on time will be greatly appreciated. For your convenience, we provide you with all the necessary paperwork for you to fill before the appointment. If you are unable to attend with your child/children to our office, please make sure the assigned caregiver has all the necessary paperwork, consents and signed authorizations at the time of the appointment. If your child is unable to keep his or her appointment, we would greatly appreciate that you notify our office at least 24 hours in advance. A charge may be imposed for recurrent cancelled appointments without sufficient notice.
Clay Dental PLLC – Financial Policy Agreement
Thank you for choosing us as your dental care provider. Our office is committed to providing you with the best possible care. Please understand that payment of your bill is considered as part of your treatment. The following is a statement of our Financial Policy, which we require you to read and sign prior to any treatment. All patients must complete our Information and Insurance form before seeing the doctor.
We accept the following forms of payment: Cash, Check, Visa, MasterCard, Discover, Amex, and Carecredit.
Payment for services is due at the time services are rendered unless prior arrangements have been made with the doctor and the billing receptionist.
If dentures, partial dentures, crown and bridge are to be fabricated by a dental laboratory, a 50% deposit will be required at the time of the first impression. The remaining balance is due at the time the prosthesis is cemented or inserted.
The parent/guardian that accompanies the minor child/children to the appointment is responsible for any payment due. For unaccompanied minors, non-emergency treatment will be denied unless charges have been pre-authorized before the appointment date or previous arrangements have been made with the doctor and billing receptionist.
Checks that are returned to our office from your financial institution are subject to a $20.00 returned check fee. This fee covers the processing fees that are charged to our office.
Your insurance policy is a contract between you and your insurance company. We are not a party to that contract. In the event we do accept assignment of benefits and your insurance company has not paid your account in full within 60 days, the balance may be transferred to your account. Please be aware that some, and perhaps all, of the services provided may be non-covered services and not considered reasonable and customary under the terms of your insurance policy. Our practice is committed to providing the best treatment for our patients and we charge what is the usual and customary for our area. You are responsible for payment regardless of any insurance companies arbitrary determination of usual and customary rates.
Your complete insurance information must be presented at the time services are provided. Insurance claims cannot be backdated. Most benefits will be verified before your insurance company can be billed.
All insurance co-pays and deductibles must be paid at the time of service. We would be happy to discuss our charges and how they relate to your particular situation. We also realize that temporary financial situations may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account.
Thank you for understanding our Financial Policy Agreement. Please let us know if you have any questions or concerns.
All Staff is Bilingual!